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2015 staff Kevin oconnell


Kevin Connell

Service Advisor


Shame you don't have a branch in Mount Eliza :)

My car is all good to collect today which is awesome. The seller is taking it down to Melbourne for me tomorrow, so perfect timing.

Firstly, I wanted to say a big thank to yourself for your help with getting it the car checked over and for the generous discount, that was very kind of you. As the various items were added to the list and the bill started to mount, I asked Kevin and he was kind enough to pass on the question.

Secondly, I would like to make a huge compliment to Kevin. It really was fantastic seeing the Eclipse customer service machine at work as a customer. The way he project managed the various parties involved and got it all across the line in time for me, and kept me in the loop along the way - I've never experienced that level of service before and am super impressed. The local Ford dealer where we get our Focus serviced, should send their staff over for some training. Big thank you! Shame you don't have a branch in Mount Eliza :)


Mt Eliza

The service process at eclipse is outstanding

The service process at eclipse is outstanding. Greeted in the drive way when you drop off the car, given directions to the service desk, the service desk reviewed the car and any needs , confirmed the works to be done and offered hire car and other services. looked over the car, Renewed road side service membersip.

On pick up talked thpugh the items done and walked to car and chatted about ford cars and driving experience, the way I was treated could have been an advertisement on tv, Perfect! My Ford Mustang 2017 GT Man , is a trophy winner around the car shows.

The service crew promptly popped the bonnet and looked the car over with enthusiasm. I don't get that reaction with my trophy Suzuki or Nismo. Eclipse ford do it better than anyone.


Well done Eclipse Ford and all the team members

Mandy was very pleasant and helpful booking in the service. Trevor manages all aspects of the workshop, my car could not have been in better hands. There are many businesses around Ballarat that need to look at the Eclipse Ford Module for professionalism and excellent customer service. Well done Eclipse Ford and all the team members.


All aspects of the service experience was great

All aspects of the service experience was great, the staff were friendly and informative. Service report was presented well and explained in layman's terms. As far as I am concerned a job well done


Service was great

Service was great, really happy so far no complaints.

Lal Lal

Great service and appreciated very much

I really liked how Eclipse were prompt in assisting me getting a date and time at my convenience and as soon as possible and when I arrived for my service they greeted me and had me taken care of and organised my ride back to work with a cup of coffee was great service and appreciated very much. I was also late picking up my car and they waited for me to arrive which was great. Pretty happy with service this time.


What a great company Eclipse Ford is..

A barista named Donna, Outstanding Service. Kevin my service mechanic - outstanding. My Service Manager was so friendly.
What a great company Eclipse Ford is... from front office to mechanics, Great Service.

Mount Wallace

Slick Operation in Service

On arrival a very slick operation. Vehicle collected at the entrance and I was directed to the Service Reception and before finishing the booking process I had a cup of coffee in my hand. Excellent way of showing value to a client.


Sincere and Knowledgeable

Dealer remained open to suggestion, however answered questions with sincerity and was very knowledgeable, offering sound advice prior to my decision being made.


A breeze!!

Ease of dropping off the vehicle, 5 minutes of dropping off vehicle, sign paperwork and a run down on what service items were going to be performed. A breeze!!


I was completely satisfied by the service at Eclipse Ford

I was completely satisfied by the service at Eclipse Ford. The staff are great, they are polite, and they are efficient. They did everything the way it should be done to keep customer satisfied.


Friendly and polite staff

The quick customer assistance at point of entry. The smooth and quick car drop off and loan car pick up first thing in the morning. Friendly and polite staff

Soldiers Hill

I was amazed it did not cost the earth

I received a call from service advising my tyres required rotating which I agreed to have. I was amazed it did not cost the earth
Communication between service and customer is very important keep up the good work


I love that im recognised when i arrive and greeted in a friendly way

I love that im recognised when i arrive and greeted in a friendly way there is always a great loan car ready for me when requested


Keep up the excellent standard!

The quality and friendlyness of trhe staff at eclipse ford make it a plesure to have my car servicesed there. Keep up the excellent standard!


Thank-you to Kevin, for being courteous and helpful

In spite the fact that I arrived after closing time, in the lead up to Christmas (Just as they were locking the doors, and the cleaners were doing their rounds) the service advisor let me in, processed the return of the loan car, wrapped up the paperwork for my service & safety recall and sent me on my way.

So thank-you to Kevin, for being courteous and helpful when he should have been already on his way home. 


Very Much Appreciated

The person that I dealt with named Kevin could not have been more helpful. Very Much Appreciated


Best Service In Ballarat

Best Service in Ballarat, heaps better that Holden and Peter Stevens Motor World. The Loan car is a great service.