Testimonials

Grant & Neil went out of their way to accommodate our needs… we couldn’t be happier

Hi Grant,
Just wanted to say a massive thank you. My new car arrived in Bendigo today driven from Ballarat by Bernie. Bernie was absolutely delightful and assisted me with setting up my phone and answering any questions I had. Bernie was just a pleasure to deal with.

This is the first time I have had a brand new car and expected the process to be stressful however from the first time we spoke on the phone you put me at ease. Your easy going nature, genuineness and ability to go out of your way is a credit to not only yourself but the whole team at Eclipse Ford.

I appreciate that you sent an assessor to Bendigo to value my car and then another driver to deliver my new car. In my opinion you have gone above and beyond.

Once again thank you. Eclipse Ford is highly recommended by me and I'm hopeful that my friends and family considering new vehicles consider your dealer ship.

The buying experience has been great, the sales team where great and offered us a great coffee.

Grant Gilbert was once again sensational. A great salesperson. Excellent job

This is the 6th new vehicle I have purchased from Eclipse Ford in Ballarat over the past 22 years. Every part of my experience was handled professionally every time, from the sales staff to the finance staff, everyone was friendly, helpful and professional. I won't hesitate to go back and also recommended Eclipse Ford to my friends. Thanks again..

Our sales consultant was always readily available and followed up our queries promptly accurately and in a professional manner. Grant's product knowledge was excellent. The overall dealership culture seemed customer focused, greeting were warm and genuine and all departments were helpful.

Great service from Neil, Scott and Lynne from Eclipse Ford. They made me and my family feel incredibly at ease and we felt quite at home. It was there service that made my decision to by my Escape much easier.

I've been a Ford customer for 29 years now and this is easily the best purchase experience.

Service was great, really happy so far no complaints.

Scott's knowledge of the vehicle and the time taken to ensure that we knew how to operate the technology within the car was fantastic. We requested a couple of the optional extras which were fitted to the highest standard prior to us taking delivery to ensure no delays. We were made to feel welcome without feeling pressured at any stage and the time was also taken to introduce us to staff in the Service area, with whom we will be in contact with for our scheduled servicing.

This is our first experience with a brand new car and being given the opportunity to unveil the car in the showroom made it all the more special. Scott has also taken the time, since we took delivery, to send a follow up email to ensure that everything is alright and that if we have any questions at all to just give him a call or send him an email. Many thanks to Scott Furniss for making this a memorable experience for all the right reasons.

I really liked how Eclipse were prompt in assisting me getting a date and time at my convenience and as soon as possible and when I arrived for my service they greeted me and had me taken care of and organised my ride back to work with a cup of coffee was great service and appreciated very much. I was also late picking up my car and they waited for me to arrive which was great. Pretty happy with service this time.

A barista named Donna, Outstanding Service. Kevin my service mechanic - outstanding. My Service Manager was so friendly.
What a great company Eclipse Ford is... from front office to mechanics, Great Service.

Very happy with the service from Start to Finish

Was very helpfull with info and keept up to date on everything

On arrival a very slick operation. Vehicle collected at the entrance and I was directed to the Service Reception and before finishing the booking process I had a cup of coffee in my hand. Excellent way of showing value to a client.

They always make you feel welcome and nothing is too much trouble, the delivery hand over was done and features & settings explained.
Very satisfied.

Dealer remained open to suggestion, however answered questions with sincerity and was very knowledgeable, offering sound advice prior to my decision being made.

Thank you Scott,

Without doubt, the time you took to show interest and Nikki’s sons was a great investment.

I saw them when they were here and they all looked very excited.
You have given the family an experience they would never forget and more importantly, an experience that probably very few Businesses would be bothered to offer.

That’s great ambassadorship and I’m sure that we will all benefit as a result of your spirit of generosity.

Ease of dropping off the vehicle, 5 minutes of dropping off vehicle, sign paperwork and a run down on what service items were going to be performed. A breeze!!

Scott was awesome to deal with as well as the finance department got the car in less than 4 days after first coming in to see the team

I was completely satisfied by the service at Eclipse Ford. The staff are great, they are polite, and they are efficient. They did everything the way it should be done to keep customer satisfied.

Greg was excellent. I have been telling friends about the freindly service and professionalism of the staff and Greg

The quick customer assistance at point of entry. The smooth and quick car drop off and loan car pick up first thing in the morning. Friendly and polite staff

We have been dealing with Grant Gilbert the sales person for many years now. He is a true professional in every way. He always makes us feel welcome. His experience, knowledge and attention to detail is a standout from other dealers and brands we have experience in the past. I would have no hesitations recommending anyone to Grant Gilbert at Eclipse Ford.

I received a call from service advising my tyres required rotating which I agreed to have. I was amazed it did not cost the earth
Communication between service and customer is very important keep up the good work

I love that im recognised when i arrive and greeted in a friendly way there is always a great loan car ready for me when requested

We were happy with Greg and Dan, they were very respectful and helpful to us. We are happy with our beautiful new car.

Scott and Dan were fantastic to deal with, they were extremely efficient and returned all my questions and calls immediately. At no stage did I feel pushed into buying anything or that there was anything that they were hiding or not telling me. They knew all the answers to all of the questions that I asked and they were very patient with me when I was choosing what I wanted

The quality and friendlyness of trhe staff at eclipse ford make it a plesure to have my car servicesed there. Keep up the excellent standard!

I was very happy with all aspects of Eclipse Ford Ballarat, seen as I drove from Geelong to purchase my Ranger. The Fleet Manager I was dealing with was excellent and knew his job. Could not improve on my experience

Salesman Grant Gilbert professionalism was excellent, Grant's response to any question I had before purchasing my Ranger, prior to delivery and post delivery was fantastic.

I have owned many other brands of cars and have been to many mechanics and dealers in my life. I return to Eclipse Motors and will buy my next new Ford from them because they are the only dealer who, over 100,000km of ownership still treat me with the same kindness and respect as they did when I first approached them looking to purchase the car.

In spite the fact that I arrived after closing time, in the lead up to Christmas (Just as they were locking the doors, and the cleaners were doing their rounds) the service advisor let me in, processed the return of the loan car, wrapped up the paperwork for my service & safety recall and sent me on my way.

So thank-you to Kevin, for being courteous and helpful when he should have been already on his way home. 

Greg was a good salesperson and approached my sale well matching my direct nature with clear negatiations. I would buy from him again.

No a lot, the dealer had kept me up to date and were providing excellent customer service the entire time.

Marty was extremely helpful during sourcing of the right car and went out of his way to ensure that he got the perfect car for me. When I picked up the car, Josh was extremely knowledgeable on all aspects of the car and walked me through step by step so I felt more than comfortable, leaving the dealership in complete control of my new car. Overall I could not fault both Martin & Josh and would highly recommend them.

Bouquets to Martin at Eclipse Ford Ballarat. Top trade-in on a new Falcon and what prestige service! We shall return.

Greg was excellent. I have been telling all of my friends about the friendly service and professionalism of the staff & Greg. They have a very comfortable waiting area with coffee.

George Psimaris was splendid to deal with the whole way through - from the first phone contact until the final goodbye. He knew all about the Ranger, and was able to understand my needs perfectly. I resist blatant hard sell techniques and unnecessary pressure around decision making.

Dealers from other brands lost my interest as a result. I only visited one location and only test drove one ute - I was happy enough to purchase after my experience with Eclipse. George went above and beyond and helped me fit seat covers before driving away which reflected his approach to the whole transaction - caring and willing to go the extra mile.

He was great with my wife and kids and made the whole experience feel special. He receives the highest endorsement from me, and the Ford company should consider itself very well represented by George. No areas for improvement.

First time purchasing a new car and I left that I wasn't put under any pressure to buy immediately! I had gone to have a look at a car early in the year to see what was around and know how much to save and what I was up for. Ford was the only dealership that didn't make me fell pressured into buying that day and let me come back when I was ready and willing. Any future cars that I may purchase, Ford will be my first option! Thank you for the best customer service.

Very smooth organizing finance. As we had bought our previous car here it was great to deal with George again. He was so friendly and thorough in all our dealings. His personal touches were very much appreciated. Loved the extra touch of 'the revealing of the car'. It made it quite special pulling the sheet of to see our new car. All these special touches made us feel so comfortable and very happy to be dealing with Ford Eclipse.

The New TS Territory AWD with the TDI motor is great!.

The salesman was very good at his job and very helpful and courteous. Well done Scott Furness

George was a wonderful help, bringing a vehicle to my work to test drive, and he also delivered my vehicle to my door at my request.

Been dealing with Eclipse Ford for many years and have them to be upfront and pleasant to deal with. Retail Sales Manager Marty (Who I have been dealing with for many years) has been more than helpful in giving ideas and always stands by his original quote.

Professional sales man , great knowledge of what I was looking for, kept me well informed,nothing was to much trouble. also great coffee.

Hi Bernie

Just thought we’d drop you a short e-mail to let you know how our new Ranger is going. To say that we are extremely impressed would be doing the Ranger an injustice.

Ok, I’ll try not to use to many superlatives, but just a few to start with, powerful, comfortable, a pleasure to drive, economical, and in my opinion the perfect tow vehicle.

We have just clocked up 10k, 6000 towing our 3+ ton caravan and approximately 300kg in the back. We left Ballarat and travelled through to East Gippsland, then over the great divide to Canberra. We headed further north crossing the Great Divide a couple of more times to the Gold Coast. This is where the Ranger showed it’s ability to tow the caravan up steep hills and winding roads.

Now for the open outback roads. This is where I really feel in love with the Ranger. The rest of the journey to the Northern Territory was long hours behind the wheel a couple of days were in excess of 12 hours in 43c temperatures, the Rangers temperature gauge never moved past it’s normal position. The adaptive cruise made the long hours behind the wheel a pleasure. What amazed us was that we could put the car in 6th gear and it would tow the van up and down hills without loosing any speed, unbelievable, my Nissan Patrol with the 4.8l engine would have to change back to 3rd gear to tackle the very same hills. As I said we rarely had to change gears and maintained a steady 100kph.

We attracted quite a lot of attention from 50 metre long Road Train Drivers as we blew past them. At one time I had two of them asking me a lot of questions on the CB about the Ranger and were very impressed.

Overall we averaged 14.8 per 100 on the Great Divide section of out journey. On the hot outback section of the trip it dropped to 13.7 per 100k’s. Remember this was towing the Caravan.

I love the Ranger, it has exceeded all my expectations.

Bernie could you do me a favour and find out how long a woman's tether is. Due to the new love in my life Jenni said that she’s nearly reached the end of hers.

Seriously, thankyou mate we definitely made the right decision in buying the Ranger.

George was a terrific salesman, answered all my questions and was super helpful but never pushy. Made it fun.

George and Lynn were incredible to talk to and had heaps of knowledge in their areas. Extremely happy with George's follow throughs and constant updates. George and Lynn were perfect

The whole experience was terrific. George , Daniel and Bernie were all wonderful.

George Extremely Helpful!!

Have delt with Grant Gillbert over many years and he has never changed still the same great person to deal with as I think nearly 10 years ago.

The person that I dealt with named Kevin could not have been more helpful. Very Much Appreciated

I normally find car shopping a stressful experience. I was not just satisfied, I was extremely satisfied with my experience with Greg, for your helpfulness, delivery and flexibility (as we live in Echuca/Moama). I will not hesitate to contact you when I next needa vehicle!

Love how I'm always greeted by name and they know my coffee preference. Service was completed earlier than expected, came in
under the price quoted and customer service is fantastic. Well done guys!

Hey guys,

Just a short note to say thanks for the smooth and efficient way you handled my recent purchase. Little things like the red wine are nice and it's these details as well as the personal service that make the process worthwhile.

I don't want to get too zenlike on you but all of life is about the journey not the destination. Went for a drive on the weekend and I like the Territory a lot. Look forward to catching up for a drink.

Thanks Marty and George

The staff are all very professional and helpful, explaining what is happening and where to go next. The loan vehicle is a huge plus for me as I do not live locally. The cost of the service is explained prior to my leaving the vehicle. the vehicle was ready at the time given and I was phoned to let me know the tyres needed rotating. All very satisfactory to me.

Excellent service and attention when you walk in the door, help with the upgrades pre delivery and to drive 28kms and back to pick me up to have my new Ute sitting in front of the dealership waiting for me was a great experience for a first time new car buyer. I have spoken of my experience on new ranger forum . net and I think they were jealous. I had two comments on people who have dealt with Eclipse and agreed on the service. Well done and I would buy from you again, sooner than later if my ranger proves bulletproof. An extra cab would be nice.
Cheers guy's

Every thing went great drop off and pick up was excellent staff are all lovely

Perfect in every way sales team very professional

When I arrived David at the service department explained very thoroughly what work was to be carried out. He was very friendly andWhen I arrived David at the service department explained very thoroughly what work was to be carried out. He was very friendly andadvised us how long it would be. When I arrived back again everything was explained in detail of the work that was carried out. Martythe mechanic helped me to connect my phone to the car which again was no trouble. David also gave me a contact to put somelettering on my car..Thanks again David and Marty for looking after my car. 10 out of 10

The staff are all very professional and helpful, explaining what is happening and where to go next. The loan vehicle is a huge plus for me as I do not live locally. The cost of the service is explained prior to my leaving the vehicle. the vehicle was ready at the time given and I was phoned to let me know the tyres needed rotating. All very satisfactory to me.

From the moment I was introduced to Scott Furniss I was immediately impressed by how well he listened to me. Christine in finance is also fantastic and went above and beyond to ensure that I could get an affordable loan to purchase the car.

To the Service Department. On behalf of Heartlink, please accept our thanks and gratitude for your wonderful support when our van broke down. Special thanks to Edan & Jarrod. Its good to know that there are other charity minded people out there. Your help & support in getting our van back on the road as quick and as cheaply as possible is greatly appreciated.

The process was very quick, staff were polite and helpful. Always happy with my experience!

Our overall experience was excellent. Everything about the car was explained thoroughly.

Showed us great courtesy and kept us up to date with the progress of our purchase. The new facility is excellent and the complimentary espresso coffee is great.

From the moment I walked through the door I felt nothing other than "at home". All of the Eclipse team that I dealt with were exceptional in their role/duty. Marty was extremely understanding and showed heart felt compassion with the situation my family/business was in. George went above and beyond what any new car salesman should do, like Marty he understood our situation and moved heaven and earth to get a vehicle on the road for us in record time. He has exceptional communication skills and nothing was ever too hard for him to sort out.
Improvement? Wish you had of talked me into a Mustang! Cheers

The guys at Eclipse Ford Ballarat, Josh and Marty in particular were friendly, efficient and helpful and they made the entire process of purchasing the vehicle an absolute
pleasure . I had all my questions answered and they were honest and treated me very well.

Eclipse Ford were diligent in following up a query on work I asked for in relation to whether it was warranty work on my vehicle, when I supplied requested paperwork Eclipse Ford went ahead with the work keeping me informed as to the time required to complete it.

I found salesman Bernie Hartley very helpful and courteous. As previously stated I would recommend him to anyone who was interested in buying a Ford vehicle.

The vehicle was in for its peace of mind 1st service so some questions are not really applicable. Major talking point with my friends was the dealer's employment of a professional barista...really made my day perfect, not to mention the coffee.

Everything went even better than I could have ever expected. Josh really knows his way around cars and made the whole process aEverything went even better than I could have ever expected. Josh really knows his way around cars and made the whole process afantastic experience. Thank you Eclipse Ford!!!

Love the choice of coffee on arrival and the newspapers! The staff are polite and respectful and talk to me through the process. I don't have any price shocks at the end.

Thanks from a very satisfied customer. It is rare to experience such friendly accommodating service. :-)

Keep up the good work everyone!!!

The salesman George was very patient when I picked up my new car, I had never had blue tooth or sat Nav & he made sure I was very comfortable with using these things, he never made me feel like a silly old lady who was not tech savvy, he explained everything I needed he was great I would give him 10 out of 10 for his communication about my car while waiting for delivery and his help when I picked it up. Can't think of anything we were not happy with.

The unveiling of my car was amazing

The RACV dropped off my Mitsubishi Magna at your dealership today to get an alternator belt fitted.

I would like to pass on my thanks to all the staff I spoke with today, the level of service was excellent and very customer focussed.

I would recommend your service department to anyone looking at servicing their vehicle.

If your service department is a reflection of the dealership, I would not hesitate to visit your dealership when looking to procure a newer vehicle.

My overall experience in my dealings with Eclipse Ford were outstanding.

Hi Marty, Neil,

I just wanted to thank you for the service that you extended to my parents when they recently purchased their new G6E.

Both Mum and Dad were extremely impressed with their experience with you and the Dealership, and I have heard nothing but gratitude from the original quote all the way through to phone calls received after they took delivery. Despite the near 1,000kms between you, I have no doubt that you will see repeat business out of them.

We felt very excited on day and made to feel we were important customers

Grant and Justin, provided excellent and outstanding customer service to myself the whole way through with the purchase of my brand new Mustang!!

I absolutely love my brand new Mustang so much and so does my family and friends! Everyone has been so friendly and great to deal with at Eclipse Ford. It was an amazing experience picking up my new Mustang from Justin and Grant, I felt like I got royal treatment with some presents as well as photos taken and the eclipse club 10 year warranty!

Also anything I wanted to know was explained to me and I know that I can always call them up in the future if I have any other questions about my new Mustang or any other Ford Products! I will totally be recommending Eclipse Ford Ballarat to Family and Friends!

Thankyou so much again especially to Justin and Grant!!

Communications were fantastic. Staff went out of their way to make sure all our needs were met.

Thankyou for your great service! The service from Eclipse Ford Ballarat is fantastic..we are very happy.

The sales person had taken his time to explain all the vehicles good points and answered all our questions that we wanted to know with no pressure to buy. WELL DONE ECLIPSE FORD.

Best Service in Ballarat, heaps better that Holden and Peter Stevens Motor World. The Loan car is a great service.

Dave Cartledge in the service department is the best service advisor I have had the pleasure to deal with, ever.

Josh our salesperson was very committed and informative. Very professional and Josh demonstrated much product from go toJosh our salesperson was very committed and informative. Very professional and Josh demonstrated much product from go towhoa.

Justin was great to deal with from the day I was making general enquiries about the Everest right through to delivery and follow upcalls. Having always happily driven hatchbacks I was unwillingly upgrading to a 4wd to tow a float for my horses. He was happy toanswer all my questions. There was some stuff around when I agreed to purchase a demo that turned out to not be the model I specifically requested. When a new car could not be sourced I was offered a newer model. When I advised of an available model out of town Marty arranged to get this vehicle for me. I was kept informed at each stage. Would definitely deal with Justin again.

The dealer worked through a complex issue with my vehicle and resolved the problem. The dealer was honest and advised of the extended time frame that it would take to resolve. At all time the dealer kept me informed and I had complete confidence in the dealer because of his honest and up front approach.

Just wanted to say thanks for getting that new ute to me as quick as possible, I'm very happy that i stayed with the blood orange colour. Well just wanted to say I'm very happy with the car, I love it so thanks for your friendly customer service.

I started this journey at another dealer and I was very disappointed at the pressure that they applied to make me sign the deal on the day. I was always going to buy a Falcon, just had to work out the figures as the vehicles was part of my work package. I went to Eclipse Ford and spoke to George and explained where I was at, and I needed to make this happen. He was more than helpful, gave me all the information and there was no pressure to commit. Ig Eclipse Ford treat all of the customers the way I was treated, then they have a great formula.

Timing and communication were excellent, Very Happy – cant think of anything that I would improve

All great to deal with! No need to make changes!

I was very impressed at the time taken to go through features that I was not familiar with on the new car. I was not rushed and was very impressed at the time taken to go through features that I was not familiar with on the new car. I was not rushed and had my questions answered. I was also told what to be aware of with some of the features and how they performed.

This particular service and fixing of the Heater Core issue was absolutely fantastic. David and Mandy went above and beyond in helping us out, especially in regards to finding us a last minute loan car at the end of the day when we first arrived. Can't thank them enough for all of their support during a difficult few days, greatly appreciated. Please pass this on to them.

Ben explained everything wonderfully. Everything is set up really well. Handover was very professional and easy to understand.

The sales consultant, George, was a particularly accommodating and helpful young man. He had a good knowledge of the vehicles, arranged for us to test drive 3 of them, and even came in on his day off to fit around my shift work. We had to arrange a family discount due to our son working at the Ford testing grounds and this was made easier by George contacting the particular executive to give him the "heads up". When it came time to pick up our new Kuga, George again stayed on after closing on a Friday so we wouldn't have to wait the whole weekend. We were very impressed with his willingness to serve at our convenience.

The price of the service was not what the estimate was, it was better and about $80 cheaper...bonus!!. The staff are great and the dealership is well managed. I feel like part of their family when I walk in the door. They bend over backwards to help and listen to me.... which is very important to me.

Hi Christine, I can't thank you enough for everything you have been able to do for me, I'm over the moonMuch Appreciated and many thanks.

The service delivered by the person I dealt with at the dealership (his name was David Cartledge) was nothing short than exceptional in fact when I returned to the office I said what a wonderful experience I had. Well done Eclipse and thank you very much David.

Trevor being workshop manager and Mandy who coordinates the bookings are absolutely excellent, they make me feel as if I am the only customer for the day. When I enter Eclipse Ford I am made to feel as if I am part of the family, the friendly excellent customer service is entrenched as part of the ambiance of Eclipse Ford for staff and customers alike.

There are a lot of businesses ot there that need to take a page from the Eclipse Ford Excellent Customer Service Book.

Thank you Eclipse Ford Team.

Salesman was very helpful showing me the car's features and differences with our older model.

Everything went better than expected right from the get go. Meeting with Justin and talking about purchasing a New vehicle was easy Everything went better than expected right from the get go. Meeting with Justin and talking about purchasing a New vehicle was easyand pleasant with no hard in your face sales you would expect from a car dealership.

This is why I choose to purchase with Eclipse Ford. I was really impressed with how the Vehicle was revealed to me, it was so exciting! To top it off with a bottle of wine handed tome by the Manager it made me feel like a valid customer, even so I can’t wait to upgrade in 4 years time! Finance was quick andeasy with Grace giving me all the information I needed to know with no unexpected surprises.

Both Ben and Marty were amazing

I would like to say thank you to both you and Tony for the time you put in with us in organising the purchase.

I have to say the experience with Eclipse Ford was great and you are a great salesman, very patient and not at all pushy. I would highly recommend any of my friends looking to buy a car that they come and see you.

Very Easy Experience

Recently I had the pleasure of purchasing a new Ford Falcon sedan from your dealership Your Fleet Consultant Grant Gilbert once again helped us to make the correct purchase. His attention to detail, Customer Service and knowledge were greatly appreciated. I would like to thank Grant and your dealership for making this purchase such a pleasant experience 

The service team at Eclipse Ford are always helpful and go out of their way to please. They always answer questions honestly and are true to their word. They maintain contact during the service process and advise of any problems they encounter, and seek approval before any work is carried out, regardless of how minor the detected fault. This shows honesty and integrity.

Its always a great experience when my car is serviced as all staff are so great to deal with. From the moment you make the call for a
booking everyone is so friendly and courteous. Coffee is wonderful too!

Mandy the service booking manager is so pleasantly courteous and absolutely professional when making the booking for service of my vehicle. Thankyou Mandy for being so nice to me.

I found the entire experience to be special and very professional our salesman ben seemed to be as excited as me thank you for a wonderful presentation of my new vehicle and I will strongly recommend your dealership to all of my friends and family.

Everything went even better than I could have ever expected. Josh really knows his way around cars and made the whole process a fantastic experience. Thank you Eclipse Ford!!!

Very professional and I couldn’t speak highly enough of the service given to me, nothing short of excellent.

I cannot thank Martin and Justin enough for their professionalism in helping get my new eco sport which I love .Go Eclipse Ballarat.

Scott looked after my partner and I extremely well, he answered all our questions and followed up with phone calls to confirm our understanding of the information we had received. He was never pushy, he presented himself impeccably and is no doubt an asset to Eclipse Ford. The dealership has a wonderful atmosphere which is rare in most workplaces, dare I say ‘Car Dealerships’. Unfortunately it has been my experience that when two women walk into a car dealership, we may as well have “Sucker” on our faces…. This was not the case at Eclipse Ford.

Our experience there, led by Scott, was a positive, courteous and helpful without the slightest hint of negativity. In fact they all went out of their way to support us and ensure that we were comfortable with the choices we were making. Scott informed us that he had not been working for Eclipse Ford for very long and checked with other colleagues at various points with any questions he had. He was honest and didn’t try to hide his new position with false bravado or make up some rubbish just to make a deal.

Our experience at Eclipse Ford could not have been any more positive. Thank You.