Testimonials

Connor was lovely and thoughtful to deal with. He stayed back to help me with a test drive. As I lived out of town he stayed to help me with paperwork. He also followed up with any concerns I had. He was genuine and really wonderful to deal with.

Overall I am pleased with the assistance I received my sales person. He went above and beyond to assist me in owning the vehicle that I wanted. 

I would just like to say how happy I was [with] the service from Scott and Connor they were really easy to deal with and never pushy. They let me bring the car home over night and that is what made my mind up, just to have the time to go over everything in the car and to read the books to work out how things worked in the car. 

Absolutely amazing service never felt pressured to buy anything. Was given the best advice moving forward and I am very happy with my new car!! 

I think the level of professionalism that Ben and Tony displayed is hard to come by these days. Everything was as I would expect when purchasing a vehicle and can't thank the team enough for their superb service.

The car finally arrived this morning. Thank you for your service and your help throughout the whole process and also thank you for being honest with the whole video review of the car, everything you said about the car is spot on. I would definitely recommend your dealership and put up a review on google. I’ll see you when I get my service done.

Thank you so much. Stay safe. 

It was a great experience dealing with amazing people! Thankful to [every]one in Eclipse Ford. 

I had a wonderful experience purchasing my ute through Eclipse Ford, everything was done in a friendly and welcoming manner while still maintaining their profession service. Highly recommend. 

Justin did an amazing job even with the regulations around COVID.

Made us feel welcome and personable for the family during the sales process.

Both Justin and Greg worked with me working through finance and delivery.Thanks team.

Always done well. could not complain about the service, Mandy is great, and all the team.

A really great experience, thanks to the team at Eclipse ford for getting me back on the road after a car accident. The process was super simple and I was on the road within a couple of business days after the test drive. Thank you!!

Very friendly .presentation of premises and vehicles.

It's great to see a company who really cares for their customers and wants to continue to do a good job for them.

Ben at eclipse went above and beyond. Absolute pleasure to deal with.

I found the salesperson Ben at Ballarat Eclipse Ford to be polite and helpful with everything to do with my purchase. Extremely happy with my purchase and treatment whilst dealing with them.

Connor & the team was and still is great to deal with and has promptly replied to my emails/text messages. Will gladly buy my next vehicle through Eclipse Ford.

A really great experience, thanks to the team at Eclipse ford for getting me back on the road after a car accident. The process was super simple and I was on the road within a couple of business days after the test drive. Thank you!!

Awesome experience, thank you Connor Brown.

Great service and good follow up afterwards, overall great and easy experience.

I am completely satisfied with all the help you and the other members of your staff who went out of their way to help me with buying my new car. I would definitely recommend Eclipse Ford to anyone wishing to buy a car. Thank you so much for all your help and patience. It was very much appreciated.

Salesmen were very helpful, polite and had a good car knowledge.

Eclipse Ford were very concerned about our comfort and satisfaction through the whole purchase process. Our sales rep Josh took great care in making sure we understood everything and took time to show/tell us about all the features our vehicle. He said we could call anytime, if we had more questions.

We are happy with our experience.

Knowledgeable, not pushy sales rep. Quick and easy service. And good follow-up.

The best experience we’ve had with buying a car - Scott was exceptionally helpful and made it all easy! Had some issues with the finance side of things and the finance company were difficult to deal with but the finance department were great to deal with.

I was a bit disappointed that Scott didn't throw in the spare Mustang as a bonus, but I've decided to forgive him. But seriously, we were impressed by his courtesy and his professional approach.

My car is all good to collect today which is awesome. The seller is taking it down to Melbourne for me tomorrow, so perfect timing.

Firstly, I wanted to say a big thank to yourself for your help with getting it the car checked over and for the generous discount, that was very kind of you. As the various items were added to the list and the bill started to mount, I asked Kevin and he was kind enough to pass on the question.

Secondly, I would like to make a huge compliment to Kevin. It really was fantastic seeing the Eclipse customer service machine at work as a customer. The way he project managed the various parties involved and got it all across the line in time for me, and kept me in the loop along the way - I've never experienced that level of service before and am super impressed. The local Ford dealer where we get our Focus serviced, should send their staff over for some training. Big thank you! Shame you don't have a branch in Mount Eliza :)

Cheers,

Eclipse made contact when it was noted that a tyre was scuffed and a wheel alignment would be necessary. The total cost of the service and the wheel alignment was less than expected. A nice surprise!!

First of all, i would like to thank all the staff and personal at eclipse ford Ballarat ...Josh, Dan and the whole staff .. for their wonderful service and knowledge ...this the second time i have brought a new car and the first time dealing with Ballarat ...but wont be my last.... i think a lot of regional towns like where i come from have a lot to learn from these people...

First of all, i would like to thank all the staff and personal at eclipse ford Ballarat ...Josh, Dan and the whole staff .. for their wonderful service and knowledge ...this the second time i have brought a new car and the first time dealing with Ballarat ...but wont be my last.... i think a lot of regional towns like where i come from have a lot to learn from these people...

The service process at eclipse is outstanding. Greeted in the drive way when you drop off the car, given directions to the service desk, the service desk reviewed the car and any needs , confirmed the works to be done and offered hire car and other services. looked over the car, Renewed road side service membersip.

On pick up talked thpugh the items done and walked to car and chatted about ford cars and driving experience, the way I was treated could have been an advertisement on tv, Perfect! My Ford Mustang 2017 GT Man , is a trophy winner around the car shows.

The service crew promptly popped the bonnet and looked the car over with enthusiasm. I don't get that reaction with my trophy Suzuki or Nismo. Eclipse ford do it better than anyone.

The customer support team at Eclipse (esp. Mandy) are excellent. I recently had a fault with my car. Mandy provided great advice on next steps, recommended I use RACV towing to deliver them the car and provided a loan to keep me moving at work.

That level of support is exactly what i expect from a large company (Ford) and am impressed to see it come from Eclipse. My experience with Ford and eclipse with this warranty repair and claim has been fantastic. It is the kind of thing that would bring me back to Eclipse for other cars and to remain with Ford having purchased one for the first time.

O other occasions, Eclipse has provided loan cars, WIFI, coffee and somewhere to work whilst my car gets serviced. These too are the little things that will keep me coming back.

Robin wood was fantastic when I was there. My car required a new battery and fuel pump unexpectedly. Robin was patient, kind and very helpful. He is certainly an asset to the company. He was friendly and went above and beyond.

We would particularly like to thank Mandy. She was fantastic in arranging a loan car which enabled us to tow our caravan to Daylesford to continue our holiday while our car was being repaired. Nothing was too much trouble for her. She is an asset to your business. As we were traveling from Adelaide the car problem could have ruined our holiday but thanks to Mandy we still enjoyed our trip despite not having our car for 4 days. We were very impressed with all of the service staff we dealt with. Thanks again.

My name is Sarah. I brought my territory in last Monday for a service. It ended up needing a new battery and fuel pump.

I just wanted to touch base and say how wonderful you were! You kept me updated and informed, and explained everything so patiently to me (who has no idea about cars). You organised a loan car very quickly when it became evident I wasn’t going to be driving home in my car.

You truely went above and beyond, and I just wanted to let you know how much I appreciated it. I hope they realise how much of an asset you are to the company.

Look forward to seeing you at our next service. Thanks again for everything.

Having brought a dozen new cars over the last 16 years, I can honestly say our experience of purchasing a new Wildtrack through Eclipse Ford has far surpassed any other. The integrity of all of the team members deserve a special mention. Whether you are a first time buyer or chasing as fleet of vehicles for your business, I can guarantee you’d be hard pressed to find a better buying experience. I must say, Connor Brown, with his warm, approachable personality and professional demeanour, will add a whole new dimension to your time with Eclipse Ford. Thanks crew, a job well done!!

Having brought a dozen new cars over the last 16 years I can honestly say our experience of purchasing a new Wildtrack through Eclipse Ford has far surpassed any other. The integrity of all team members deserve a special mention. Whether you are a first time buyer or chasing a fleet of vehicles for your business, I can guarantee you'd be hard pressed to find a better buying experience. I must say Connor Brown, with his warm, approachable personality and professional demeanour, will add a whole new dimension to your time Eclipse.

Thanks crew, a job well done!!

We purchased a used car from Scott and received a flawless 5* service from start to finish. the car is brilliant and so are the staff, everyone from Jenny who makes the coffee's through to Ben in the service team and Greg in the office. Thank you all!

I am completely satisfied with service provided from Eclipse Ford, from the moment I walked in, salesman (Scott) was absolutely fantastic and friendly. Greg from finance to help with everything to do with the loan and warranty (insurance and such).

And a friendly farewell with a great car under my name. Thank you so much Scott and Greg!

Ben was excellent in the customer service he provided. Very happy with my vehicle and very happy with the service

Ben Orr had the best customer service, he is friendly and genuine

The sales and Finance staff were absolutely first class. Treated us with respect and outstanding service.

The car is wonderful and the customer service I have experienced is outstanding - I would recommend you wholeheartedly

The whole experience buying the car through Eclipse Ford was so easy.

Dan was fantastic to deal with and we would recommend anybody buying a car in Ballarat to have a look at Eclipse Ford.

We felt very comfortable dealing with Daniel the salesperson. We felt no pressure, but felt he knew the car well and was honest in his dealings

Our sales experience went extremely smoothly. Stress free. It was a pleasure to do business with them. Certainly deserved the sale even though we had made a decision long before entering the show room.

Our vehicle fitted with a couple of extras was ready for delivery when they said it would be. Would certainly hope when it comes to after sales service this same standard continues.

I let them know where I stood with price and they responded accordingly. We felt no undue pressure or "salesman talk" which I usually find very annoying.

Scott kept contact with me and responded positively to any queries or concerns which I had.

Our interaction with our salesman was a very positive one. Right from when we first started our search for a new/used car he was extremely helpful offering different options from demo used and new cars.

When arranging test drives we wanted to drive both the 3.2 L Everest and the 2.0 L Bi Turbo and allowing us to take the vehicle for the afternoon to sort our car seats to sort out our 4 children was very helpful. This led us to purchase a New Everest, 2.0L Bi Turbo.

Thank you very much Scott Tennant.

I would have to say purchasing my car from Eclipse was a good experience. Scott who sold the car was absolutely fantastic nothing was too much trouble I cannot thank him enough and would recommend any of my friends see Scott.

Tony who arranged the finance was also great, taking time to thoroughly explain the process and organising everything with minimal fuss. I would have to say the sales service was 100% both Tony and Scott are an absolute credit to Eclipse Ford

Our Salesman Scott sold us the vehicle we wanted. He didn’t presume he could sell us anything, he just catered for what we wanted. Pleasure to deal with and wouldn’t hesitate to recommend Eclipse to family and friends.

When you enter into Eclipse you’re made to feel important by all the staff.

Scott Tennant great salesman and good customer service, highly recommend him

You definitely are a stand out Scott!  We found you to be very refreshing and appreciated your honesty, integrity and more modern approach to a sales environment. 

We appreciated your personal approach and willingness to build a relationship that was not based on silly jokes, gimmicks or superficial chit chat, and that really made a difference to us.

Thank you !

I have a Ford dealership closer to my home than Eclipse Ford, but the customer service I receive from the Service Department & the ladies on reception is great. They don't try and upsell things I don't need & they are lovely to deal with. It's these people that are what keep me coming back. I even get a nice hot chocolate each time I go! I am a Training Manager from a large multinational company & wish all companies had staff like those in the Service Department and Reception at Eclipse.

I have a Ford dealership closer to my home than Eclipse Ford, but the customer service I receive from the Service Department & the ladies on reception is great. They don't try and upsell things I don't need & they are lovely to deal with. It's these people that are what keep me coming back. I even get a nice hot chocolate each time I go! I am a Training Manager from a large multinational company & wish all companies had staff like those in the Service Department and Reception at Eclipse.

Seamless process, sales team worked like a well oiled machine, professional and personal service, unparalleled at other Ford dealers in the state.

Excellent service and excellent communication explaining what they have done and items i need to keep an eye on down the track. Well done to the Eclipse Ford team

Mandy was very pleasant and helpful booking in the service. Trevor manages all aspects of the workshop, my car could not have been in better hands. There are many businesses around Ballarat that need to look at the Eclipse Ford Module for professionalism and excellent customer service. Well done Eclipse Ford and all the team members.

Hello to all, my service experience was fantastic. I found the staff to be friendly and helpful they kept me up to date with what was happening and being done through the hole time from start to finish. Ii waited at the dealership while my ranger was being serviced which was no problem they advised me of the time it would take and where very accommodating. I find Eclipse ford a great dealership and very willing to look after its customers thank you

The whole experience from start to finish was seamless and efficient, a most courteous company to deal with

Justin was absolutely wonderful as was the receptionist. Justin went out of his way to make sure everything was ok

Ben was very informative and did not put pressure on he just explained things well. Then he followed up each detail and everything was trouble free. The service explanation and tour was great - I’ve never had a dealership do this ever.

Justin was fantastic, worked around my commitments to arrange test drives, and purchase of vehicle. Greg and Marty were fantastic on the day I signed the contracts, made the process very simple. Daniel was great in the
finance department.

Everyone was very polite, helpful and willing to help me. I was very impressed with the service & when I mentioned I was getting picked up by a family member they ever offered to make them a hot drink.

Everything from greeting me when I pull in by my name and knowing my standard coffee order to the personalised & friendly customer service from David & Kevin in the service department to the lovely driver who delivers me to work for the day. I am always told up front what the estimate will be and am contacted if any other issues arise during the service. There's never any nasty surprises or hidden extras and the car is always ready to collect when I'm told it will be. I love having my car serviced at Eclipse!!

All aspects of the service experience was great, the staff were friendly and informative. Service report was presented well and explained in layman's terms. As far as I am concerned a job well done

Quick book in, nice coffee, loan car was read and waiting. Advice service cost was actual. Pickup of car was also quick. All in all a very professional set at Eclipse Ford.

The advice the service team gave me was great, they're always consistent. I love the team there. Loved the loan car!

The issues I had with my ute were discussed well upon dropping off the vehicle. I was also called in regards to a part that needed to be sourced, and that was obtained inThe issues I had with my ute were discussed well upon dropping off the vehicle. I was also called in regards to a part that needed to be sourced, and that was obtained inthe same day and fitted and was quite impressed with the great communication of the repairs. When I picked up the vehicle all aspects of the service and warranty repairwere discussed clearly. Great Service and Great People in the Service Team.

Justin was very helpful, friendly and professional. We were made welcome and did not feel rushed or pressured. We have had experiences with other dealerships whereJustin was very helpful, friendly and professional. We were made welcome and did not feel rushed or pressured. We have had experiences with other dealerships whereby we did not feel welcome and were rushed, or the other extreme where they were extremely friendly but it came across as fake and was also pushy. So we wish to pointout that customer service needs to be down to earth and genuine. At Eclipse Ford we received genuine customer service with all whom we came in contact with. It wasalso a very informative and pleasant transaction on picking up our new car.

Sales staff were awesome, kept me well informed throughout the process, and took a good amount of time to go through the vehicle features with me during delivery

I have just brought a new st line focus wagon and absolutely love it. Of course it’s black and just amazing. Greg was so great couldn’t recommend him any higher nothing was a problem for him. This is not my 1st car that I have purchased from eclipse ford and as my hubby can’t see this ? ha ha it won’t be my last ?

Staff were all very friendly, competent and clear. I was offered transport on delivery of my car although I didn't need it. Everything was made perfectly clear when I returned and the account was less than the initial estimate

In the service department David done an absolutely fantastic job.

Very professional, friendly. Offered us a drink as soon as we arrived.

Great service and they kept me informed thorough out the service

Dave Cartledge is awesome. Explains things very clearly.

Eclipse Ford have always treated me with complete courtesy unlike our Local Ford dealer . This is one reason we travel to Ballarat

The guys at Eclipse Ford Ballarat, Josh and Marty in particular were friendly, efficient and helpful and they made the entire process of purchasing the vehicle an absolute
pleasure . I had all my questions answered and they were honest and treated me very well.

Communications were fantastic. Staff went out of their way to make sure all our needs were met.

Ben explained everything wonderfully. Everything is set up really well. Handover was very professional and easy to understand.

I would like to say thank you to both you and Tony for the time you put in with us in organising the purchase.

I have to say the experience with Eclipse Ford was great and you are a great salesman, very patient and not at all pushy. I would highly recommend any of my friends looking to buy a car that they come and see you.

This particular service and fixing of the Heater Core issue was absolutely fantastic. David and Mandy went above and beyond in helping us out, especially in regards to finding us a last minute loan car at the end of the day when we first arrived. Can't thank them enough for all of their support during a difficult few days, greatly appreciated. Please pass this on to them.

Love how I'm always greeted by name and they know my coffee preference. Service was completed earlier than expected, came in
under the price quoted and customer service is fantastic. Well done guys!

Grant and Justin, provided excellent and outstanding customer service to myself the whole way through with the purchase of my brand new Mustang!!

I absolutely love my brand new Mustang so much and so does my family and friends! Everyone has been so friendly and great to deal with at Eclipse Ford. It was an amazing experience picking up my new Mustang from Justin and Grant, I felt like I got royal treatment with some presents as well as photos taken and the eclipse club 10 year warranty!

Also anything I wanted to know was explained to me and I know that I can always call them up in the future if I have any other questions about my new Mustang or any other Ford Products! I will totally be recommending Eclipse Ford Ballarat to Family and Friends!

Thankyou so much again especially to Justin and Grant!!

Scott looked after my partner and I extremely well, he answered all our questions and followed up with phone calls to confirm our understanding of the information we had received. He was never pushy, he presented himself impeccably and is no doubt an asset to Eclipse Ford. The dealership has a wonderful atmosphere which is rare in most workplaces, dare I say ‘Car Dealerships’. Unfortunately it has been my experience that when two women walk into a car dealership, we may as well have “Sucker” on our faces…. This was not the case at Eclipse Ford.

Our experience there, led by Scott, was a positive, courteous and helpful without the slightest hint of negativity. In fact they all went out of their way to support us and ensure that we were comfortable with the choices we were making. Scott informed us that he had not been working for Eclipse Ford for very long and checked with other colleagues at various points with any questions he had. He was honest and didn’t try to hide his new position with false bravado or make up some rubbish just to make a deal.

Our experience at Eclipse Ford could not have been any more positive. Thank You.

The staff are all very professional and helpful, explaining what is happening and where to go next. The loan vehicle is a huge plus for me as I do not live locally. The cost of the service is explained prior to my leaving the vehicle. the vehicle was ready at the time given and I was phoned to let me know the tyres needed rotating. All very satisfactory to me.

Everything went even better than I could have ever expected. Josh really knows his way around cars and made the whole process aEverything went even better than I could have ever expected. Josh really knows his way around cars and made the whole process afantastic experience. Thank you Eclipse Ford!!!

The unveiling of my car was amazing

Every thing went great drop off and pick up was excellent staff are all lovely

Justin was great to deal with from the day I was making general enquiries about the Everest right through to delivery and follow upcalls. Having always happily driven hatchbacks I was unwillingly upgrading to a 4wd to tow a float for my horses. He was happy toanswer all my questions. There was some stuff around when I agreed to purchase a demo that turned out to not be the model I specifically requested. When a new car could not be sourced I was offered a newer model. When I advised of an available model out of town Marty arranged to get this vehicle for me. I was kept informed at each stage. Would definitely deal with Justin again.

Service was great, really happy so far no complaints.

We felt very excited on day and made to feel we were important customers

I was very impressed at the time taken to go through features that I was not familiar with on the new car. I was not rushed and was very impressed at the time taken to go through features that I was not familiar with on the new car. I was not rushed and had my questions answered. I was also told what to be aware of with some of the features and how they performed.

The process was very quick, staff were polite and helpful. Always happy with my experience!

Josh our salesperson was very committed and informative. Very professional and Josh demonstrated much product from go toJosh our salesperson was very committed and informative. Very professional and Josh demonstrated much product from go towhoa.

Both Ben and Marty were amazing

When I arrived David at the service department explained very thoroughly what work was to be carried out. He was very friendly andWhen I arrived David at the service department explained very thoroughly what work was to be carried out. He was very friendly andadvised us how long it would be. When I arrived back again everything was explained in detail of the work that was carried out. Martythe mechanic helped me to connect my phone to the car which again was no trouble. David also gave me a contact to put somelettering on my car..Thanks again David and Marty for looking after my car. 10 out of 10

Everything went better than expected right from the get go. Meeting with Justin and talking about purchasing a New vehicle was easy Everything went better than expected right from the get go. Meeting with Justin and talking about purchasing a New vehicle was easyand pleasant with no hard in your face sales you would expect from a car dealership.

This is why I choose to purchase with Eclipse Ford. I was really impressed with how the Vehicle was revealed to me, it was so exciting! To top it off with a bottle of wine handed tome by the Manager it made me feel like a valid customer, even so I can’t wait to upgrade in 4 years time! Finance was quick andeasy with Grace giving me all the information I needed to know with no unexpected surprises.

All great to deal with! No need to make changes!

Salesman was very helpful showing me the car's features and differences with our older model.

I cannot thank Martin and Justin enough for their professionalism in helping get my new eco sport which I love .Go Eclipse Ballarat.

Very professional and I couldn’t speak highly enough of the service given to me, nothing short of excellent.

Trevor being workshop manager and Mandy who coordinates the bookings are absolutely excellent, they make me feel as if I am the only customer for the day. When I enter Eclipse Ford I am made to feel as if I am part of the family, the friendly excellent customer service is entrenched as part of the ambiance of Eclipse Ford for staff and customers alike.

There are a lot of businesses ot there that need to take a page from the Eclipse Ford Excellent Customer Service Book.

Thank you Eclipse Ford Team.

The staff are all very professional and helpful, explaining what is happening and where to go next. The loan vehicle is a huge plus for me as I do not live locally. The cost of the service is explained prior to my leaving the vehicle. the vehicle was ready at the time given and I was phoned to let me know the tyres needed rotating. All very satisfactory to me.

Everything went even better than I could have ever expected. Josh really knows his way around cars and made the whole process a fantastic experience. Thank you Eclipse Ford!!!

Marty was extremely helpful during sourcing of the right car and went out of his way to ensure that he got the perfect car for me. When I picked up the car, Josh was extremely knowledgeable on all aspects of the car and walked me through step by step so I felt more than comfortable, leaving the dealership in complete control of my new car. Overall I could not fault both Martin & Josh and would highly recommend them.

Great service from Neil, Scott and Lynne from Eclipse Ford. They made me and my family feel incredibly at ease and we felt quite at home. It was there service that made my decision to by my Escape much easier.

Grant & Neil went out of their way to accommodate our needs… we couldn’t be happier

I've been a Ford customer for 29 years now and this is easily the best purchase experience.

I really liked how Eclipse were prompt in assisting me getting a date and time at my convenience and as soon as possible and when I arrived for my service they greeted me and had me taken care of and organised my ride back to work with a cup of coffee was great service and appreciated very much. I was also late picking up my car and they waited for me to arrive which was great. Pretty happy with service this time.

George Psimaris was splendid to deal with the whole way through - from the first phone contact until the final goodbye. He knew all about the Ranger, and was able to understand my needs perfectly. I resist blatant hard sell techniques and unnecessary pressure around decision making.

Dealers from other brands lost my interest as a result. I only visited one location and only test drove one ute - I was happy enough to purchase after my experience with Eclipse. George went above and beyond and helped me fit seat covers before driving away which reflected his approach to the whole transaction - caring and willing to go the extra mile.

He was great with my wife and kids and made the whole experience feel special. He receives the highest endorsement from me, and the Ford company should consider itself very well represented by George. No areas for improvement.

I found the entire experience to be special and very professional our salesman ben seemed to be as excited as me thank you for a wonderful presentation of my new vehicle and I will strongly recommend your dealership to all of my friends and family.

Hi Grant,
Just wanted to say a massive thank you. My new car arrived in Bendigo today driven from Ballarat by Bernie. Bernie was absolutely delightful and assisted me with setting up my phone and answering any questions I had. Bernie was just a pleasure to deal with.

This is the first time I have had a brand new car and expected the process to be stressful however from the first time we spoke on the phone you put me at ease. Your easy going nature, genuineness and ability to go out of your way is a credit to not only yourself but the whole team at Eclipse Ford.

I appreciate that you sent an assessor to Bendigo to value my car and then another driver to deliver my new car. In my opinion you have gone above and beyond.

Once again thank you. Eclipse Ford is highly recommended by me and I'm hopeful that my friends and family considering new vehicles consider your dealer ship.

Scott's knowledge of the vehicle and the time taken to ensure that we knew how to operate the technology within the car was fantastic. We requested a couple of the optional extras which were fitted to the highest standard prior to us taking delivery to ensure no delays. We were made to feel welcome without feeling pressured at any stage and the time was also taken to introduce us to staff in the Service area, with whom we will be in contact with for our scheduled servicing.

This is our first experience with a brand new car and being given the opportunity to unveil the car in the showroom made it all the more special. Scott has also taken the time, since we took delivery, to send a follow up email to ensure that everything is alright and that if we have any questions at all to just give him a call or send him an email. Many thanks to Scott Furniss for making this a memorable experience for all the right reasons.

Mandy the service booking manager is so pleasantly courteous and absolutely professional when making the booking for service of my vehicle. Thankyou Mandy for being so nice to me.

Was very helpfull with info and keept up to date on everything

The buying experience has been great, the sales team where great and offered us a great coffee.

Very smooth organizing finance. As we had bought our previous car here it was great to deal with George again. He was so friendly and thorough in all our dealings. His personal touches were very much appreciated. Loved the extra touch of 'the revealing of the car'. It made it quite special pulling the sheet of to see our new car. All these special touches made us feel so comfortable and very happy to be dealing with Ford Eclipse.

Timing and communication were excellent, Very Happy – cant think of anything that I would improve

Dave Cartledge in the service department is the best service advisor I have had the pleasure to deal with, ever.

The service delivered by the person I dealt with at the dealership (his name was David Cartledge) was nothing short than exceptional in fact when I returned to the office I said what a wonderful experience I had. Well done Eclipse and thank you very much David.

George was a wonderful help, bringing a vehicle to my work to test drive, and he also delivered my vehicle to my door at my request.

The quick customer assistance at point of entry. The smooth and quick car drop off and loan car pick up first thing in the morning. Friendly and polite staff

They always make you feel welcome and nothing is too much trouble, the delivery hand over was done and features & settings explained.
Very satisfied.

Grant Gilbert was once again sensational. A great salesperson. Excellent job

Professional sales man , great knowledge of what I was looking for, kept me well informed,nothing was to much trouble. also great coffee.

Thank you Scott,

Without doubt, the time you took to show interest and Nikki’s sons was a great investment.

I saw them when they were here and they all looked very excited.
You have given the family an experience they would never forget and more importantly, an experience that probably very few Businesses would be bothered to offer.

That’s great ambassadorship and I’m sure that we will all benefit as a result of your spirit of generosity.

I received a call from service advising my tyres required rotating which I agreed to have. I was amazed it did not cost the earth
Communication between service and customer is very important keep up the good work

Its always a great experience when my car is serviced as all staff are so great to deal with. From the moment you make the call for a
booking everyone is so friendly and courteous. Coffee is wonderful too!

George was a terrific salesman, answered all my questions and was super helpful but never pushy. Made it fun.

The service team at Eclipse Ford are always helpful and go out of their way to please. They always answer questions honestly and are true to their word. They maintain contact during the service process and advise of any problems they encounter, and seek approval before any work is carried out, regardless of how minor the detected fault. This shows honesty and integrity.

George and Lynn were incredible to talk to and had heaps of knowledge in their areas. Extremely happy with George's follow throughs and constant updates. George and Lynn were perfect

From the moment I walked through the door I felt nothing other than "at home". All of the Eclipse team that I dealt with were exceptional in their role/duty. Marty was extremely understanding and showed heart felt compassion with the situation my family/business was in. George went above and beyond what any new car salesman should do, like Marty he understood our situation and moved heaven and earth to get a vehicle on the road for us in record time. He has exceptional communication skills and nothing was ever too hard for him to sort out.
Improvement? Wish you had of talked me into a Mustang! Cheers

I love that im recognised when i arrive and greeted in a friendly way there is always a great loan car ready for me when requested

The quality and friendlyness of trhe staff at eclipse ford make it a plesure to have my car servicesed there. Keep up the excellent standard!

In spite the fact that I arrived after closing time, in the lead up to Christmas (Just as they were locking the doors, and the cleaners were doing their rounds) the service advisor let me in, processed the return of the loan car, wrapped up the paperwork for my service & safety recall and sent me on my way.

So thank-you to Kevin, for being courteous and helpful when he should have been already on his way home. 

The whole experience was terrific. George , Daniel and Bernie were all wonderful.

Perfect in every way sales team very professional

Scott was awesome to deal with as well as the finance department got the car in less than 4 days after first coming in to see the team

Scott and Dan were fantastic to deal with, they were extremely efficient and returned all my questions and calls immediately. At no stage did I feel pushed into buying anything or that there was anything that they were hiding or not telling me. They knew all the answers to all of the questions that I asked and they were very patient with me when I was choosing what I wanted

This is the 6th new vehicle I have purchased from Eclipse Ford in Ballarat over the past 22 years. Every part of my experience was handled professionally every time, from the sales staff to the finance staff, everyone was friendly, helpful and professional. I won't hesitate to go back and also recommended Eclipse Ford to my friends. Thanks again..

The salesman George was very patient when I picked up my new car, I had never had blue tooth or sat Nav & he made sure I was very comfortable with using these things, he never made me feel like a silly old lady who was not tech savvy, he explained everything I needed he was great I would give him 10 out of 10 for his communication about my car while waiting for delivery and his help when I picked it up. Can't think of anything we were not happy with.

Our sales consultant was always readily available and followed up our queries promptly accurately and in a professional manner. Grant's product knowledge was excellent. The overall dealership culture seemed customer focused, greeting were warm and genuine and all departments were helpful.

Very happy with the service from Start to Finish

We have been dealing with Grant Gilbert the sales person for many years now. He is a true professional in every way. He always makes us feel welcome. His experience, knowledge and attention to detail is a standout from other dealers and brands we have experience in the past. I would have no hesitations recommending anyone to Grant Gilbert at Eclipse Ford.

I was very happy with all aspects of Eclipse Ford Ballarat, seen as I drove from Geelong to purchase my Ranger. The Fleet Manager I was dealing with was excellent and knew his job. Could not improve on my experience

Salesman Grant Gilbert professionalism was excellent, Grant's response to any question I had before purchasing my Ranger, prior to delivery and post delivery was fantastic.

Have delt with Grant Gillbert over many years and he has never changed still the same great person to deal with as I think nearly 10 years ago.

George Extremely Helpful!!

No a lot, the dealer had kept me up to date and were providing excellent customer service the entire time.

I started this journey at another dealer and I was very disappointed at the pressure that they applied to make me sign the deal on the day. I was always going to buy a Falcon, just had to work out the figures as the vehicles was part of my work package. I went to Eclipse Ford and spoke to George and explained where I was at, and I needed to make this happen. He was more than helpful, gave me all the information and there was no pressure to commit. Ig Eclipse Ford treat all of the customers the way I was treated, then they have a great formula.

The person that I dealt with named Kevin could not have been more helpful. Very Much Appreciated

Best Service in Ballarat, heaps better that Holden and Peter Stevens Motor World. The Loan car is a great service.

Greg was excellent. I have been telling friends about the freindly service and professionalism of the staff and Greg

We were happy with Greg and Dan, they were very respectful and helpful to us. We are happy with our beautiful new car.

Greg was a good salesperson and approached my sale well matching my direct nature with clear negatiations. I would buy from him again.

Hi Bernie

Just thought we’d drop you a short e-mail to let you know how our new Ranger is going. To say that we are extremely impressed would be doing the Ranger an injustice.

Ok, I’ll try not to use to many superlatives, but just a few to start with, powerful, comfortable, a pleasure to drive, economical, and in my opinion the perfect tow vehicle.

We have just clocked up 10k, 6000 towing our 3+ ton caravan and approximately 300kg in the back. We left Ballarat and travelled through to East Gippsland, then over the great divide to Canberra. We headed further north crossing the Great Divide a couple of more times to the Gold Coast. This is where the Ranger showed it’s ability to tow the caravan up steep hills and winding roads.

Now for the open outback roads. This is where I really feel in love with the Ranger. The rest of the journey to the Northern Territory was long hours behind the wheel a couple of days were in excess of 12 hours in 43c temperatures, the Rangers temperature gauge never moved past it’s normal position. The adaptive cruise made the long hours behind the wheel a pleasure. What amazed us was that we could put the car in 6th gear and it would tow the van up and down hills without loosing any speed, unbelievable, my Nissan Patrol with the 4.8l engine would have to change back to 3rd gear to tackle the very same hills. As I said we rarely had to change gears and maintained a steady 100kph.

We attracted quite a lot of attention from 50 metre long Road Train Drivers as we blew past them. At one time I had two of them asking me a lot of questions on the CB about the Ranger and were very impressed.

Overall we averaged 14.8 per 100 on the Great Divide section of out journey. On the hot outback section of the trip it dropped to 13.7 per 100k’s. Remember this was towing the Caravan.

I love the Ranger, it has exceeded all my expectations.

Bernie could you do me a favour and find out how long a woman's tether is. Due to the new love in my life Jenni said that she’s nearly reached the end of hers.

Seriously, thankyou mate we definitely made the right decision in buying the Ranger.

The sales person had taken his time to explain all the vehicles good points and answered all our questions that we wanted to know with no pressure to buy. WELL DONE ECLIPSE FORD.

Hey guys,

Just a short note to say thanks for the smooth and efficient way you handled my recent purchase. Little things like the red wine are nice and it's these details as well as the personal service that make the process worthwhile.

I don't want to get too zenlike on you but all of life is about the journey not the destination. Went for a drive on the weekend and I like the Territory a lot. Look forward to catching up for a drink.

Thanks Marty and George

Just wanted to say thanks for getting that new ute to me as quick as possible, I'm very happy that i stayed with the blood orange colour. Well just wanted to say I'm very happy with the car, I love it so thanks for your friendly customer service.

Bouquets to Martin at Eclipse Ford Ballarat. Top trade-in on a new Falcon and what prestige service! We shall return.

Hi Christine, I can't thank you enough for everything you have been able to do for me, I'm over the moonMuch Appreciated and many thanks.

Showed us great courtesy and kept us up to date with the progress of our purchase. The new facility is excellent and the complimentary espresso coffee is great.

Been dealing with Eclipse Ford for many years and have them to be upfront and pleasant to deal with. Retail Sales Manager Marty (Who I have been dealing with for many years) has been more than helpful in giving ideas and always stands by his original quote.

Recently I had the pleasure of purchasing a new Ford Falcon sedan from your dealership Your Fleet Consultant Grant Gilbert once again helped us to make the correct purchase. His attention to detail, Customer Service and knowledge were greatly appreciated. I would like to thank Grant and your dealership for making this purchase such a pleasant experience 

A barista named Donna, Outstanding Service. Kevin my service mechanic - outstanding. My Service Manager was so friendly.
What a great company Eclipse Ford is... from front office to mechanics, Great Service.

The New TS Territory AWD with the TDI motor is great!.

The salesman was very good at his job and very helpful and courteous. Well done Scott Furness

On arrival a very slick operation. Vehicle collected at the entrance and I was directed to the Service Reception and before finishing the booking process I had a cup of coffee in my hand. Excellent way of showing value to a client.

The vehicle was in for its peace of mind 1st service so some questions are not really applicable. Major talking point with my friends was the dealer's employment of a professional barista...really made my day perfect, not to mention the coffee.

To the Service Department. On behalf of Heartlink, please accept our thanks and gratitude for your wonderful support when our van broke down. Special thanks to Edan & Jarrod. Its good to know that there are other charity minded people out there. Your help & support in getting our van back on the road as quick and as cheaply as possible is greatly appreciated.

Hi Marty, Neil,

I just wanted to thank you for the service that you extended to my parents when they recently purchased their new G6E.

Both Mum and Dad were extremely impressed with their experience with you and the Dealership, and I have heard nothing but gratitude from the original quote all the way through to phone calls received after they took delivery. Despite the near 1,000kms between you, I have no doubt that you will see repeat business out of them.

Thanks from a very satisfied customer. It is rare to experience such friendly accommodating service. :-)

Keep up the good work everyone!!!

I found salesman Bernie Hartley very helpful and courteous. As previously stated I would recommend him to anyone who was interested in buying a Ford vehicle.

Our overall experience was excellent. Everything about the car was explained thoroughly.

Dealer remained open to suggestion, however answered questions with sincerity and was very knowledgeable, offering sound advice prior to my decision being made.

My overall experience in my dealings with Eclipse Ford were outstanding.

From the moment I was introduced to Scott Furniss I was immediately impressed by how well he listened to me. Christine in finance is also fantastic and went above and beyond to ensure that I could get an affordable loan to purchase the car.

Very Easy Experience

Thankyou for your great service! The service from Eclipse Ford Ballarat is fantastic..we are very happy.

I have owned many other brands of cars and have been to many mechanics and dealers in my life. I return to Eclipse Motors and will buy my next new Ford from them because they are the only dealer who, over 100,000km of ownership still treat me with the same kindness and respect as they did when I first approached them looking to purchase the car.

First time purchasing a new car and I left that I wasn't put under any pressure to buy immediately! I had gone to have a look at a car early in the year to see what was around and know how much to save and what I was up for. Ford was the only dealership that didn't make me fell pressured into buying that day and let me come back when I was ready and willing. Any future cars that I may purchase, Ford will be my first option! Thank you for the best customer service.

Eclipse Ford were diligent in following up a query on work I asked for in relation to whether it was warranty work on my vehicle, when I supplied requested paperwork Eclipse Ford went ahead with the work keeping me informed as to the time required to complete it.

Ease of dropping off the vehicle, 5 minutes of dropping off vehicle, sign paperwork and a run down on what service items were going to be performed. A breeze!!

The dealer worked through a complex issue with my vehicle and resolved the problem. The dealer was honest and advised of the extended time frame that it would take to resolve. At all time the dealer kept me informed and I had complete confidence in the dealer because of his honest and up front approach.

Love the choice of coffee on arrival and the newspapers! The staff are polite and respectful and talk to me through the process. I don't have any price shocks at the end.

I was completely satisfied by the service at Eclipse Ford. The staff are great, they are polite, and they are efficient. They did everything the way it should be done to keep customer satisfied.

The price of the service was not what the estimate was, it was better and about $80 cheaper...bonus!!. The staff are great and the dealership is well managed. I feel like part of their family when I walk in the door. They bend over backwards to help and listen to me.... which is very important to me.

The RACV dropped off my Mitsubishi Magna at your dealership today to get an alternator belt fitted.

I would like to pass on my thanks to all the staff I spoke with today, the level of service was excellent and very customer focussed.

I would recommend your service department to anyone looking at servicing their vehicle.

If your service department is a reflection of the dealership, I would not hesitate to visit your dealership when looking to procure a newer vehicle.

The sales consultant, George, was a particularly accommodating and helpful young man. He had a good knowledge of the vehicles, arranged for us to test drive 3 of them, and even came in on his day off to fit around my shift work. We had to arrange a family discount due to our son working at the Ford testing grounds and this was made easier by George contacting the particular executive to give him the "heads up". When it came time to pick up our new Kuga, George again stayed on after closing on a Friday so we wouldn't have to wait the whole weekend. We were very impressed with his willingness to serve at our convenience.

Excellent service and attention when you walk in the door, help with the upgrades pre delivery and to drive 28kms and back to pick me up to have my new Ute sitting in front of the dealership waiting for me was a great experience for a first time new car buyer. I have spoken of my experience on new ranger forum . net and I think they were jealous. I had two comments on people who have dealt with Eclipse and agreed on the service. Well done and I would buy from you again, sooner than later if my ranger proves bulletproof. An extra cab would be nice.
Cheers guy's

I normally find car shopping a stressful experience. I was not just satisfied, I was extremely satisfied with my experience with Greg, for your helpfulness, delivery and flexibility (as we live in Echuca/Moama). I will not hesitate to contact you when I next needa vehicle!

Greg was excellent. I have been telling all of my friends about the friendly service and professionalism of the staff & Greg. They have a very comfortable waiting area with coffee.