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2015 staff david cartledge

David Cartledge

Assistant Service Manager

 

Wonderful support when our van broke down

To the Service Department. On behalf of Heartlink, please accept our thanks and gratitude for your wonderful support when our van broke down. Special thanks to Edan & Jarrod. Its good to know that there are other charity minded people out there. Your help & support in getting our van back on the road as quick and as cheaply as possible is greatly appreciated.

Heartlink
Victoria



Explained Thoroughly

Our overall experience was excellent. Everything about the car was explained thoroughly.

Douglas
Hamilton



Kept me informed

Eclipse Ford were diligent in following up a query on work I asked for in relation to whether it was warranty work on my vehicle, when I supplied requested paperwork Eclipse Ford went ahead with the work keeping me informed as to the time required to complete it.

John
Ararat



Love the choice of coffee on arrival and the newspapers!

Love the choice of coffee on arrival and the newspapers! The staff are polite and respectful and talk to me through the process. I don't have any price shocks at the end.

Douglas
Raglan



The level of service was excellent and very customer focussed

The RACV dropped off my Mitsubishi Magna at your dealership today to get an alternator belt fitted.

I would like to pass on my thanks to all the staff I spoke with today, the level of service was excellent and very customer focussed.

I would recommend your service department to anyone looking at servicing their vehicle.

If your service department is a reflection of the dealership, I would not hesitate to visit your dealership when looking to procure a newer vehicle.

David
Ballarat



Best Service Advisor

Dave Cartledge in the service department is the best service advisor I have had the pleasure to deal with, ever.

Linda



Very Happy

Timing and communication were excellent, Very Happy – cant think of anything that I would improve

Tony



Wonderful Experience

The service delivered by the person I dealt with at the dealership (his name was David Cartledge) was nothing short than exceptional in fact when I returned to the office I said what a wonderful experience I had. Well done Eclipse and thank you very much David.

Paul



Staff are so great to deal with

Its always a great experience when my car is serviced as all staff are so great to deal with. From the moment you make the call for a
booking everyone is so friendly and courteous. Coffee is wonderful too!

Colin