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Testimonials

Well Done Eclipse Ford

The sales person had taken his time to explain all the vehicles good points and answered all our questions that we wanted to know with no pressure to buy. WELL DONE ECLIPSE FORD.

Alec
Buninyong

My car was delivered on Christmas Eve as a Christmas present

The dealership staff went out of their way to make the experience of purchasing my new car a positive event. I could not be happier with their service and attention, I am very grateful to the amazing staff of Eclipse Ford. My car was delivered on Christmas Eve as a Christmas present. It was dressed with a large silver bow in the corner of the showroom. The staff were attentive and genuinely excited to be part of my surprise!

Wayne
Alfredton

Friendly customer service

Just wanted to say thanks for getting that new ute to me as quick as possible, I'm very happy that i stayed with the blood orange colour. Well just wanted to say I'm very happy with the car, I love it so thanks for your friendly customer service.

Brad
Ballarat

I'm over the moon

Hi Christine, I can't thank you enough for everything you have been able to do for me, I'm over the moonMuch Appreciated and many thanks.

Paige
Ballarat

The new facility is Excellent

Showed us great courtesy and kept us up to date with the progress of our purchase. The new facility is excellent and the complimentary espresso coffee is great.

Robert
Cardigan Village

What a great company Eclipse Ford is..

A barista named Donna, Outstanding Service. Kevin my service mechanic - outstanding. My Service Manager was so friendly.
What a great company Eclipse Ford is... from front office to mechanics, Great Service.

Christine
Mount Wallace

Slick Operation in Service

On arrival a very slick operation. Vehicle collected at the entrance and I was directed to the Service Reception and before finishing the booking process I had a cup of coffee in my hand. Excellent way of showing value to a client.

Barry
Hamilton

Really made my day perfect

The vehicle was in for its peace of mind 1st service so some questions are not really applicable. Major talking point with my friends was the dealer's employment of a professional barista...really made my day perfect, not to mention the coffee.

Lynette
Lara

Wonderful support when our van broke down

To the Service Department. On behalf of Heartlink, please accept our thanks and gratitude for your wonderful support when our van broke down. Special thanks to Edan & Jarrod. Its good to know that there are other charity minded people out there. Your help & support in getting our van back on the road as quick and as cheaply as possible is greatly appreciated.

Heartlink
Victoria

I have no hesitation in recommending Matt

Hello Martin, I am contacting you with feedback regarding the purchase of my new Ford Ranger back in June. Apologies for the delay in this email. Martin, I believe in recognising individuals efforts when they are a standout performer and in this case its Matt Birmingham.

Matt helped me with the purchase of my new car back in June and I found him to be incredibly professional and made the purchase of my car an enjoyable no hassle purchase. There was no sales pressure which is all so common in the car industry. I strongly believe with my business that you get more out of people when treated with respect rather than pressuring them.

I also know how difficult it is to employ standout people. In saying this I believe you have employed an outstanding employee. Well Done. I have no hesitation in recommending Matt to family and friends when purchasing a new Ford.

Kevin

Thanks from a very satisfied customer.

Thanks from a very satisfied customer. It is rare to experience such friendly accommodating service. :-)

Keep up the good work everyone!!!

Simon

Experience and Professionalism was fantastic

Matt Birmingham was the dealer we dealt with and his manner, experience and professionalism was fantastic. We had a very good experience dealing with Matt, unlike our poor experience initially with Rex Gorell. We highly recommend Eclipse Ford based on this experience with Matt.

Adrian

Explained Thoroughly

Our overall experience was excellent. Everything about the car was explained thoroughly.

Douglas
Hamilton

We had an extremely positive experience

We had an extremely positive experience with the purchase of our new car. We found the staff very friendly and approachable. Answered all our questions. Wonderful follow-up after sale. Provided information when requested. We will highly recommend the vehicle we purchased plus Eclipse Ford to our family and friends.

Stacey

Sincere and Knowledgeable

Dealer remained open to suggestion, however answered questions with sincerity and was very knowledgeable, offering sound advice prior to my decision being made.

Virginia
Teesdale

Matt put 110% into helping us get our new Mustang

Matt put 110% into helping us get our new Mustang. He knew we wanted something different and helped in every way possible and the outcome if AWESOME. Nothing was an issue for him.Absolute pleasure dealing with Eclipse Ford Ballarat. All the staff there are great we are always greeted by name. They are just great.

Greg

Couldn't be Happier

My overall experience in my dealings with Eclipse Ford were outstanding.

Jonathan
Ballarat East

Mathew was fantastic. Very honest.

Mathew was fantastic. Very honest. Quick quotes provided to us, prices better than our local dealers. No hounding, no bullshit!! Thank you
very much Mathew Birmingham

Tanya

My Experience

Very Easy Experience

Jennifer
Wendouree

Very positive, can do attitude

Very positive, can do attitude

Peter

Grant Gilbert was once again sensational

Grant Gilbert was once again sensational. A great salesperson. Excellent job

John

This is the 6th new vehicle I have purchased from Eclipse Ford

This is the 6th new vehicle I have purchased from Eclipse Ford in Ballarat over the past 22 years. Every part of my experience was handled professionally every time, from the sales staff to the finance staff, everyone was friendly, helpful and professional. I won't hesitate to go back and also recommended Eclipse Ford to my friends. Thanks again..

Alan

Matt Birmingham was fantastic

Matt Birmingham was fantastic - highly customer centric, and great to dela with.

Sue

We are very happy

Thankyou for your great service! The service from Eclipse Ford Ballarat is fantastic..we are very happy.

Laura and James

I would strongly recommend Eclipse

Grant, Matt and the entire team at Eclipse Ford were fantastic to deal with. Looked after me with a great deal and great service from start to finish. I would strongly recommend Eclipse to anyone looking to purchase a new Ford. 

Andrew

Grant's product knowledge was excellent

Our sales consultant was always readily available and followed up our queries promptly accurately and in a professional manner. Grant's product knowledge was excellent. The overall dealership culture seemed customer focused, greeting were warm and genuine and all departments were helpful.

John

Wonderful throughout the whole process

Matthew was wonderful throughout the whole process. This was the best experience I have had purchasing a car. Please pass on my
thanks

Rebecca

Very happy I went on a colleague's recommendation

Sales, f/u, delivery and post delivery f/u have been great. Very happy I went on a colleague's recommendation and bought my vehicle from Eclipse. Manufacturing/delivery forecasts from HO could be improved.

I understand initial Mustang offerings were difficult, but scheduled build dates moved around in multiples of months should not happen without clear communication immediately from HO - got it earlier than anticipated which is great for me, but others have planned their finances differently and were shocked when the delivery dates were brought forward.

Ahilleas

Kept me informed

Eclipse Ford were diligent in following up a query on work I asked for in relation to whether it was warranty work on my vehicle, when I supplied requested paperwork Eclipse Ford went ahead with the work keeping me informed as to the time required to complete it.

John
Ararat

Very happy with the service from Start to Finish

Very happy with the service from Start to Finish

Troy

It an awesome car, well worth the wait

I’d like to thanks Matt, Martin & Gerald for assisting me through the process of obtaining a new Mustang. It an awesome car, well worth the wait. Although we all had out patience tested as it seemed to take forever! But they tell me good things come to those who wait and in this case it certainly did! We have 500 km’s on it now and everyone we know just loves it. Thanks to the Eclipse Team for all of your help and support. Much Appreciated.

Jim

Very satisfied

They always make you feel welcome and nothing is too much trouble, the delivery hand over was done and features & settings explained.
Very satisfied.

Jason

A breeze!!

Ease of dropping off the vehicle, 5 minutes of dropping off vehicle, sign paperwork and a run down on what service items were going to be performed. A breeze!!

Lynne
Delacombe

Thank you Scott

Thank you Scott,

Without doubt, the time you took to show interest and Nikki’s sons was a great investment.

I saw them when they were here and they all looked very excited.
You have given the family an experience they would never forget and more importantly, an experience that probably very few Businesses would be bothered to offer.

That’s great ambassadorship and I’m sure that we will all benefit as a result of your spirit of generosity.

Nikki

Scott was awesome to deal with

Scott was awesome to deal with as well as the finance department got the car in less than 4 days after first coming in to see the team

Just Constructions

Honest and up front approach

The dealer worked through a complex issue with my vehicle and resolved the problem. The dealer was honest and advised of the extended time frame that it would take to resolve. At all time the dealer kept me informed and I had complete confidence in the dealer because of his honest and up front approach.

James
Cardigan

Greg was excellent

Greg was excellent. I have been telling friends about the freindly service and professionalism of the staff and Greg

Sue
Ballarat

Friendly and polite staff

The quick customer assistance at point of entry. The smooth and quick car drop off and loan car pick up first thing in the morning. Friendly and polite staff

Aysah

He is a true professional in every way

We have been dealing with Grant Gilbert the sales person for many years now. He is a true professional in every way. He always makes us feel welcome. His experience, knowledge and attention to detail is a standout from other dealers and brands we have experience in the past. I would have no hesitations recommending anyone to Grant Gilbert at Eclipse Ford.

Annie

I was amazed it did not cost the earth

I received a call from service advising my tyres required rotating which I agreed to have. I was amazed it did not cost the earth
Communication between service and customer is very important keep up the good work

Karlene

I love that im recognised when i arrive and greeted in a friendly way

I love that im recognised when i arrive and greeted in a friendly way there is always a great loan car ready for me when requested

Nicole

Looking forward to buying my next car at Eclipse Ford

Matt worked hard to gain my trust and provide me with the deal that would suit. Christine was flexible and not forceful in offering finance. She won me over when I already had finance approval with another bank. Both had wonderful customer service, were warm, friendly and honest. Looking forward to buying my next car at Eclipse Ford

Kathryn
Warrenheip

Love the choice of coffee on arrival and the newspapers!

Love the choice of coffee on arrival and the newspapers! The staff are polite and respectful and talk to me through the process. I don't have any price shocks at the end.

Douglas
Raglan

We are happy with our beautiful new car

We were happy with Greg and Dan, they were very respectful and helpful to us. We are happy with our beautiful new car.

Tom
Ballarat

Second New Ranger in 12 months from Eclipse Ford

The Service Dept. & Eclipse Ford Dealership & Sales Person (Matt) are the best and that is why this is my second new Ranger in 12 months from Eclipse Ford. They are a Country Dealership who understand country people, not like those shonky City Dealerships. I hope to purchase a new Mustang from Eclipse Ford when they are released in 2015.

Graeme
Korobeit

Scott and Dan were fantastic to deal with

Scott and Dan were fantastic to deal with, they were extremely efficient and returned all my questions and calls immediately. At no stage did I feel pushed into buying anything or that there was anything that they were hiding or not telling me. They knew all the answers to all of the questions that I asked and they were very patient with me when I was choosing what I wanted

Ashlee & Tom

Keep up the excellent standard!

The quality and friendlyness of trhe staff at eclipse ford make it a plesure to have my car servicesed there. Keep up the excellent standard!

David

Could not improve on my experience

I was very happy with all aspects of Eclipse Ford Ballarat, seen as I drove from Geelong to purchase my Ranger. The Fleet Manager I was dealing with was excellent and knew his job. Could not improve on my experience

Ian

I was completely satisfied by the service at Eclipse Ford

I was completely satisfied by the service at Eclipse Ford. The staff are great, they are polite, and they are efficient. They did everything the way it should be done to keep customer satisfied.

Mark
Ballarat

Salesman Grant Gilbert professionalism was excellent

Salesman Grant Gilbert professionalism was excellent, Grant's response to any question I had before purchasing my Ranger, prior to delivery and post delivery was fantastic.

Rob

Still treat me with the same kindness and respect

I have owned many other brands of cars and have been to many mechanics and dealers in my life. I return to Eclipse Motors and will buy my next new Ford from them because they are the only dealer who, over 100,000km of ownership still treat me with the same kindness and respect as they did when I first approached them looking to purchase the car.

Colin
Moonlight Flat

Thank-you to Kevin, for being courteous and helpful

In spite the fact that I arrived after closing time, in the lead up to Christmas (Just as they were locking the doors, and the cleaners were doing their rounds) the service advisor let me in, processed the return of the loan car, wrapped up the paperwork for my service & safety recall and sent me on my way.

So thank-you to Kevin, for being courteous and helpful when he should have been already on his way home. 

Mark

Greg was a good Salesperson

Greg was a good salesperson and approached my sale well matching my direct nature with clear negatiations. I would buy from him again.

Steve
Ballarat

Providing excellent customer service the entire time

No a lot, the dealer had kept me up to date and were providing excellent customer service the entire time.

Harley

Eclipse Ford is about a 2 hour drive from my home and I pass many Ford dealers to get there

I can't talk highly enough about the purchase experience at Eclipse Ford. I've bought a number of vehicles from Matt Brimingham at Eclipse and so have my family and friends. Matt is courteous, honest, helpful, knowledgeable, provides outstanding customer service at a good vehicle purchase price. Eclipse Ford is about a 2 hour drive from my home and I pass many Ford dealers to get there but I wouldn't buy a Ford anywhere else - I've had bad experiences from other Ford dealers in the past.

Leigh
Doreen

Bouquets to Martin at Eclipse Ford Ballarat

Bouquets to Martin at Eclipse Ford Ballarat. Top trade-in on a new Falcon and what prestige service! We shall return.

MB`
Clifton Springs

I have been telling my friends

Greg was excellent. I have been telling all of my friends about the friendly service and professionalism of the staff & Greg. They have a very comfortable waiting area with coffee.

Deb

Any future cars that I may purchase, Ford will be my first option!

First time purchasing a new car and I left that I wasn't put under any pressure to buy immediately! I had gone to have a look at a car early in the year to see what was around and know how much to save and what I was up for. Ford was the only dealership that didn't make me fell pressured into buying that day and let me come back when I was ready and willing. Any future cars that I may purchase, Ford will be my first option! Thank you for the best customer service.

Ashleigh
Sebastopol

The salesman was very good at his job and very helpful

The New TS Territory AWD with the TDI motor is great!.

The salesman was very good at his job and very helpful and courteous. Well done Scott Furness

Robert
Heidelberg Heights

George was a wonderful help

George was a wonderful help, bringing a vehicle to my work to test drive, and he also delivered my vehicle to my door at my request.

Ferndale

Been dealing with Eclipse Ford for many years

Been dealing with Eclipse Ford for many years and have them to be upfront and pleasant to deal with. Retail Sales Manager Marty (Who I have been dealing with for many years) has been more than helpful in giving ideas and always stands by his original quote.

Michael
Ballarat Central

Professional sales man

Professional sales man , great knowledge of what I was looking for, kept me well informed,nothing was to much trouble. also great coffee.

John

To say that we are extremely impressed would be doing the Ranger an injustice

Hi Bernie

Just thought we’d drop you a short e-mail to let you know how our new Ranger is going. To say that we are extremely impressed would be doing the Ranger an injustice.

Ok, I’ll try not to use to many superlatives, but just a few to start with, powerful, comfortable, a pleasure to drive, economical, and in my opinion the perfect tow vehicle.

We have just clocked up 10k, 6000 towing our 3+ ton caravan and approximately 300kg in the back. We left Ballarat and travelled through to East Gippsland, then over the great divide to Canberra. We headed further north crossing the Great Divide a couple of more times to the Gold Coast. This is where the Ranger showed it’s ability to tow the caravan up steep hills and winding roads.

Now for the open outback roads. This is where I really feel in love with the Ranger. The rest of the journey to the Northern Territory was long hours behind the wheel a couple of days were in excess of 12 hours in 43c temperatures, the Rangers temperature gauge never moved past it’s normal position. The adaptive cruise made the long hours behind the wheel a pleasure. What amazed us was that we could put the car in 6th gear and it would tow the van up and down hills without loosing any speed, unbelievable, my Nissan Patrol with the 4.8l engine would have to change back to 3rd gear to tackle the very same hills. As I said we rarely had to change gears and maintained a steady 100kph.

We attracted quite a lot of attention from 50 metre long Road Train Drivers as we blew past them. At one time I had two of them asking me a lot of questions on the CB about the Ranger and were very impressed.

Overall we averaged 14.8 per 100 on the Great Divide section of out journey. On the hot outback section of the trip it dropped to 13.7 per 100k’s. Remember this was towing the Caravan.

I love the Ranger, it has exceeded all my expectations.

Bernie could you do me a favour and find out how long a woman's tether is. Due to the new love in my life Jenni said that she’s nearly reached the end of hers.

Seriously, thankyou mate we definitely made the right decision in buying the Ranger.

Gary & Jenni
Ballarat

George was a terrific salesman

George was a terrific salesman, answered all my questions and was super helpful but never pushy. Made it fun.

Kym

Negotiations and Treatment

I could not be happier with our negotiations and treatment received from Matthew and Eclipse Ford Ballarat.

Amanda
Highton

George and Lynn were perfect

George and Lynn were incredible to talk to and had heaps of knowledge in their areas. Extremely happy with George's follow throughs and constant updates. George and Lynn were perfect

Jame Hearn

The whole experience was terrific

The whole experience was terrific. George , Daniel and Bernie were all wonderful.

Ern

George Extremely Helpful!!

George Extremely Helpful!!

David

Same Great Person

Have delt with Grant Gillbert over many years and he has never changed still the same great person to deal with as I think nearly 10 years ago.

Darryn

Very Much Appreciated

The person that I dealt with named Kevin could not have been more helpful. Very Much Appreciated

Mark
Glenbrae

I feel like part of their family when I walk in the door

The price of the service was not what the estimate was, it was better and about $80 cheaper...bonus!!. The staff are great and the dealership is well managed. I feel like part of their family when I walk in the door. They bend over backwards to help and listen to me.... which is very important to me.

Melissa
Bakery Hill

Extremely Satisfied

I normally find car shopping a stressful experience. I was not just satisfied, I was extremely satisfied with my experience with Greg, for your helpfulness, delivery and flexibility (as we live in Echuca/Moama). I will not hesitate to contact you when I next needa vehicle!

Christine Lawrence

The level of service was excellent and very customer focussed

The RACV dropped off my Mitsubishi Magna at your dealership today to get an alternator belt fitted.

I would like to pass on my thanks to all the staff I spoke with today, the level of service was excellent and very customer focussed.

I would recommend your service department to anyone looking at servicing their vehicle.

If your service department is a reflection of the dealership, I would not hesitate to visit your dealership when looking to procure a newer vehicle.

David
Ballarat

Smooth and efficient way you handled my recent purchase.

Hey guys,

Just a short note to say thanks for the smooth and efficient way you handled my recent purchase. Little things like the red wine are nice and it's these details as well as the personal service that make the process worthwhile.

I don't want to get too zenlike on you but all of life is about the journey not the destination. Went for a drive on the weekend and I like the Territory a lot. Look forward to catching up for a drink.

Thanks Marty and George

Stephen
Ballarat

Great experience for a first time new car buyer

Excellent service and attention when you walk in the door, help with the upgrades pre delivery and to drive 28kms and back to pick me up to have my new Ute sitting in front of the dealership waiting for me was a great experience for a first time new car buyer. I have spoken of my experience on new ranger forum . net and I think they were jealous. I had two comments on people who have dealt with Eclipse and agreed on the service. Well done and I would buy from you again, sooner than later if my ranger proves bulletproof. An extra cab would be nice.
Cheers guy's

Neville
Snake Valley

Perfect in every way

Perfect in every way sales team very professional

Peter

Excellent in all Aspects

The salesman Matt was excellent in all aspects of the sale and delivery of my ranger this is the third Ford in our family bought through Eclipse Ford.

Daryl
Corio

Immediately Impressed

From the moment I was introduced to Scott Furniss I was immediately impressed by how well he listened to me. Christine in finance is also fantastic and went above and beyond to ensure that I could get an affordable loan to purchase the car.

Julie
Ballarat Central

From the moment I walked through the door I felt nothing other than "at home"

From the moment I walked through the door I felt nothing other than "at home". All of the Eclipse team that I dealt with were exceptional in their role/duty. Marty was extremely understanding and showed heart felt compassion with the situation my family/business was in. George went above and beyond what any new car salesman should do, like Marty he understood our situation and moved heaven and earth to get a vehicle on the road for us in record time. He has exceptional communication skills and nothing was ever too hard for him to sort out.
Improvement? Wish you had of talked me into a Mustang! Cheers

Scott

Helpful and Courteous

I found salesman Bernie Hartley very helpful and courteous. As previously stated I would recommend him to anyone who was interested in buying a Ford vehicle.

Trevor
Ballarat East

I would give him 10 out of 10

The salesman George was very patient when I picked up my new car, I had never had blue tooth or sat Nav & he made sure I was very comfortable with using these things, he never made me feel like a silly old lady who was not tech savvy, he explained everything I needed he was great I would give him 10 out of 10 for his communication about my car while waiting for delivery and his help when I picked it up. Can't think of anything we were not happy with.

Jane
Ballarat

Despite the near 1,000kms between you

Hi Marty, Neil,

I just wanted to thank you for the service that you extended to my parents when they recently purchased their new G6E.

Both Mum and Dad were extremely impressed with their experience with you and the Dealership, and I have heard nothing but gratitude from the original quote all the way through to phone calls received after they took delivery. Despite the near 1,000kms between you, I have no doubt that you will see repeat business out of them.

Ben
Dandenong

Best Service In Ballarat

Best Service in Ballarat, heaps better that Holden and Peter Stevens Motor World. The Loan car is a great service.

Debra

I started this journey at another dealer

I started this journey at another dealer and I was very disappointed at the pressure that they applied to make me sign the deal on the day. I was always going to buy a Falcon, just had to work out the figures as the vehicles was part of my work package. I went to Eclipse Ford and spoke to George and explained where I was at, and I needed to make this happen. He was more than helpful, gave me all the information and there was no pressure to commit. Ig Eclipse Ford treat all of the customers the way I was treated, then they have a great formula.

Colin

We were very impressed with his willingness to serve at our convenience

The sales consultant, George, was a particularly accommodating and helpful young man. He had a good knowledge of the vehicles, arranged for us to test drive 3 of them, and even came in on his day off to fit around my shift work. We had to arrange a family discount due to our son working at the Ford testing grounds and this was made easier by George contacting the particular executive to give him the "heads up". When it came time to pick up our new Kuga, George again stayed on after closing on a Friday so we wouldn't have to wait the whole weekend. We were very impressed with his willingness to serve at our convenience.

Eugene
Canadian

Wonderful Experience

The service delivered by the person I dealt with at the dealership (his name was David Cartledge) was nothing short than exceptional in fact when I returned to the office I said what a wonderful experience I had. Well done Eclipse and thank you very much David.

Paul

Purchase such a pleasant experience

Recently I had the pleasure of purchasing a new Ford Falcon sedan from your dealership Your Fleet Consultant Grant Gilbert once again helped us to make the correct purchase. His attention to detail, Customer Service and knowledge were greatly appreciated. I would like to thank Grant and your dealership for making this purchase such a pleasant experience 

Andrea
Ballarat

This shows honesty and integrity

The service team at Eclipse Ford are always helpful and go out of their way to please. They always answer questions honestly and are true to their word. They maintain contact during the service process and advise of any problems they encounter, and seek approval before any work is carried out, regardless of how minor the detected fault. This shows honesty and integrity.

Darin

Staff are so great to deal with

Its always a great experience when my car is serviced as all staff are so great to deal with. From the moment you make the call for a
booking everyone is so friendly and courteous. Coffee is wonderful too!

Colin