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Eclipse Ford is proud to be a part of the Ford Australia Dealer network.

On a tour of this website, you will discover a company that is extremely proud of its team and takes great pride in its achievements. We are passionate about upholding our Core Values, we are devoted to delivering an exceptional standard of customer care and we are strongly committed to our community.

We believe that every member of our team and every one of our customers is entitled to absolute respect, every day.

Eclipse Club Benefits

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The "Eclipse Local Price Promise"

At Eclipse Ford we fully understand that everybody wants to be confident that they are “getting a good deal”. However, we are passionate about keeping business local and so in 1999 we decided to issue the “Eclipse Ford Local Price Promise” to Retail and Small Business customers as follows:

“If we can’t match any other offer on a brand new Ford...
...we’ll pay you $2000!”

Like all businesses, we need to retain some margin but we will forego that (And more) IF WE HAVE TO.

If you are a Ballarat local, all we ask is that you tell us IF you get a better offer.

We will NEVER apply pressure but we will share with you the experience of doing the right thing by our community. (Since 1999 we have only failed 3 times!)

* Naturally fair terms and conditions apply. Contact Eclipse Ford New Car Sales Team for details.

Our Unique "Little Sister" Pledge

At Eclipse Ford we pride ourselves on giving priority to customer needs and this is best expressed through our unique “Little Sister” pledge...

“If you would not recommend it to your Little Sister...
...don’t recommend it to our customers”

10 Year New Car Warranty

The Eclipse Club “Super Premium” Warranty policy reflects the Manufacturer’s warranty in the replacement of faulty parts up to $2000 per claim. (Unlimited claims) Naturally; normal maintenance or “Fair Wear and Tear” items including exhausts, tyres etc. are not covered.

The Eclipse Club Warranty:

STARTS at the expiry of the Manufacturer’s 3 Years or 100,000 klms Warranty (Whichever comes first)
EXPIRES after an additional Warranty of 7 years or 100,000 kms (Whichever comes first)
PROVIDES a combined Warranty of up to 10 Years or up to 200,000 klms. (Whichever comes first)
Your only obligations are to:

Ensure that all full book services are carried out as per Manufacturers schedule. (Including periodical key component items such as Timing Belt etc)
Ensure that all scheduled services are all carried out at Eclipse Ford (Or Agent) at the customer’s expense.

Dave - Quality Used Cars

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We welcome all feedback.

In the hectic, high pressure environment of the Motor Industry we recognise the potential for misunderstandings and errors and thus, most of our key people are trained and authorised to solve customer concerns promptly.

We cannot totally guarantee our processes or workmanship on every day but we can guarantee a positive response to any concern raised. That is why we welcome and reward customer feedback. Please feel free to talk to our Customer Relationship Manager or the relevant Department Manager if you have even a minor concern or wish to comment constructively.

Everyone at Eclipse Ford takes great delight in the regular accolades from customers that are communicated by letter, phone, email and in person. These, and the many positive comments included in Ford survey responses are very much appreciated by us all.

To comment on our performance Contact us at any time This email address is being protected from spambots. You need JavaScript enabled to view it..